Shipping & Returns

We ship your order using the most economical of either UPS or Canada Post. If you prefer a different shipper and have an account with them you can contact us with this information, which is governed by our privacy policy. Shipping prices are based on weight and distance. Each item on our site comes with a weight that determines cost. The minimum weight is always shown as one pound even if it is less. In some cases, ordering of multiple items makes the cumulative weight more than it really is and the shipping charges will reflect a higher price. If the shipping price seems high in some cases it may be for this reason. If there is a substantial difference between actual weight and the cumulative weight from the site info we will adjust the charge to reflect the lower cost.

At Stermann's we are proud of the quality merchandise we carry and stand behind the products we sell. Merchandise is inspected as best as possible before we ship. We will accept returns on products that are flawed or not the size advertised. Our colour selection guide is as close as is technically possible by computer to the real colour. We cannot be responsible for slight variations from the colour guide or for industry accepted norms for dyelot variations. We are also not responsible for customers ordering the wrong size. We are happy to accept returns in these cases, prepaid,  if a replacement order is made. Also, please keep in mind that the quality of goods from some countries is not the same as from others. For example, a 300 thread count sheet made in China will be less expensive, but not of the same standards as one woven in Germany or Italy. These differences are to be expected and not returnable. If the order is returned because of flaws or incorrect sizes by the manufacturer, a reimbursement will be done as soon as merchandise is returned. 


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